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A good user interface takes into account human flaws, minimizes mistakes and users’ irritation. But how do you create a coherent interface? Why is it so important to know about user experience design and what should one learn to create software that would “speak” to its users? We spoke to Andrey Balkansky, senior lecturer at ITMO’s Department of Engineering and Computer Graphics, who recently completed the “User Interface and Information Representation” course at Artem Gorbunov’s Design Bureau in Moscow. The course was conducted by renowned Russian designer Ilya Birman.